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Latour & Woolgar give us a general framework for investigating the construction of about anything that human beings do construct, together, including facts that end up being known as "scientific," and, by implications facts that end up being known as "technological" (or "educational," etc.). They do not specifically deal with the possible consequences of particular facts for particular people, or for the making of particular "groups." |
We urgently need to return to our basics, developing usability guidelines for these systems that are based upon solid principles of interaction design, not on the whims of the company human interface guidelines and arbitrary ideas of developers.
"Also, a basic foundation of usability is that errors are not the user's fault; they are the system's (or designer's) fault for making it too easy to commit the error"
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